Terms of Use
These terms explain the conditions for accessing Livi, using its business tools, and handling information entrusted to the platform. They apply to authorised workspace users and recipients of shared documents, as relevant to their access.
01Scope and policy framework
Livi is the Enabling Solutions business workspace for operational records, forms, approvals, support, collaboration, reporting, sales, contracts, technical monitoring, files and AI-assisted work. Access to a feature does not by itself authorise every possible use of that feature or its information.
Use the platform in accordance with your assigned duties, company policies, confidentiality undertakings, client instructions and applicable South African law. These terms supplement employment and service agreements; they do not replace them or remove statutory rights. A conflict must be referred to management or the system owner, with applicable law taking precedence.
02Authorised access and account security
Only use an account assigned or approved for you. Permissions may depend on your role, department, project and approval authority. Do not share credentials, impersonate another user, use an unattended session, or obtain restricted records through another person. Report excessive or incorrect access rather than using it.
Protect passwords, passkeys, recovery codes and authentication devices. Complete required verification and multi-factor authentication, lock unattended devices, and sign out on shared devices. The Remember me option should be used only on a device you control. Report lost devices, unexpected sign-in prompts and suspected account compromise promptly.
03Location and authentication requirements
The current sign-in process requires browser location permission and submits coordinates, reported accuracy and a timestamp where available. Login activity also records technical and security information, as described in the Privacy Policy. If location is unavailable or permission is declined, sign-in may be blocked; contact Helpdesk for assistance rather than submitting fabricated coordinates or bypassing controls.
Permission granted through a browser is a device setting, not blanket consent to unrelated processing or continuous employee tracking. Account access remains subject to company access rules and applicable privacy requirements.
04Acceptable use and prohibited conduct
Use Livi for legitimate, authorised business activity. Keep communications professional and respectful. Do not upload unlawful, discriminatory, threatening, infringing or malicious content, harass others, conduct unauthorised surveillance, or use the system for unrelated commercial activity.
Do not scan or exploit the platform without written authorisation, guess restricted links, scrape records, test stolen credentials, bypass rate limits, escalate permissions, disrupt services, or alter security logs. Security testing requires a separately agreed scope. Report a suspected vulnerability without exploiting it or distributing sensitive details.
05Accurate records, approvals and signatures
Provide accurate, relevant and sufficiently complete information in forms, tickets, customer records, sales updates, contracts and reports. Correct mistakes through the available workflow or support process. Do not fabricate evidence, conceal errors, backdate approvals or delete records to avoid accountability.
Review a submission and supporting material before approving, rejecting, signing or escalating it. Act only within your delegated authority. Workflow actions record business decisions, but do not automatically replace contractual signing requirements or statutory formalities. Escalate incorrect workflow configuration instead of bypassing required review.
06Confidentiality and personal information
Access and use information only when necessary for an assigned purpose. Protect employee, customer, supplier, financial, contractual and technical records. Check recipients and attachments before disclosure. Do not move records into personal email, unmanaged storage or unapproved external tools.
Only submit personal information you are authorised to provide. Minimise sensitive details and apply any required collection notice or permission. Special personal information and information about children require additional legal justification and safeguards; do not upload them merely because a form accepts attachments. Confidentiality duties continue after access ends.
07Files, external sharing and exports
Upload relevant, lawful files that you have permission to use. Check for unnecessary personal details, hidden comments, credentials and incorrect versions. Downloads, screenshots, printed records and exports remain subject to the same confidentiality and retention rules as records within Livi.
A public document link gives access only for its intended business purpose, not permission to redistribute or publish the content. Public sharing is designed for preview access; download permissions are reserved for authorised internal users. Links may expire, be revoked or be rate limited. If a link reaches you in error, stop using it and notify the sender. Never guess links or circumvent preview restrictions.
08AI, automation and connected services
AI features may assist with drafting, search, summaries, analysis and media tasks. Check outputs against reliable records before using them. AI can produce inaccurate, incomplete or biased results and cannot grant approval authority or replace professional judgment.
Do not enter passwords, private keys, unnecessary personal information or client material that is not authorised for the selected service. Prompts, attachments and outputs may be processed by configured providers. Use only approved integrations and follow applicable provider and client restrictions. Review consequential decisions through an authorised human process.
09Communications and remote support
Chats, comments, notifications and helpdesk conversations are business records. Share support information only with authorised participants and avoid unrelated private details. Do not record calls or support sessions without the required authority and notice.
Remote assistance must be for a legitimate support task. Confirm the support person and requested action, close unrelated sensitive material, and follow the session permission and termination controls. Do not use support access to browse information outside the agreed task.
10Monitoring, incidents and evidence
Authentication, security and business activity may be logged and reviewed by authorised personnel for support, audit, incident response and operational purposes. Work-system monitoring remains subject to applicable law and the Privacy Policy; using Livi does not waive privacy rights.
Report suspected disclosure, malware, lost devices, incorrect permissions or compromised accounts promptly to Helpdesk. Preserve relevant evidence, avoid forwarding exposed information unnecessarily, and follow containment instructions. Do not independently erase logs or notify external parties on behalf of the company without authority, except where exercising a legal right or duty.
11Ownership and third-party materials
Platform software, branding, templates and other protected materials remain owned by their respective rights holders. Access grants permission to use the service for authorised purposes, not ownership or a right to resell, publish or copy protected platform materials.
Ownership of customer, supplier and third-party content remains subject to the applicable agreement and law. Uploading content does not remove confidentiality, licensing or data protection obligations. Do not assume that a record is freely reusable because it can be viewed or exported.
12Availability, suspension and offboarding
Access may be interrupted by maintenance, connectivity, third-party outages or security incidents. Features and permissions may change. Do not rely on the platform as the sole emergency communication channel. Use approved continuity procedures and reconcile temporary records when service resumes.
Enabling Solutions may restrict or suspend access for security, misuse, role changes or termination of the relevant relationship, subject to applicable agreements and law. Account closure does not necessarily delete business records or audit evidence. Return or protect exported information and cooperate with authorised offboarding procedures.
13Responsibility, disputes and legal rights
Users must apply reasonable care when relying on records, shared documents or generated outputs. These terms do not promise uninterrupted operation or error-free information. Responsibility for loss or a dispute must be determined under applicable law and the relevant agreement; nothing here excludes liability or remedies that cannot lawfully be excluded.
Raise operational disputes with Helpdesk or the system owner and contractual concerns with the relevant business contact. South African law applies to these platform terms, subject to mandatory law and any valid governing agreement. This does not prevent a complaint to a regulator, lawful protected disclosure, or access to a competent court.
14Updates and assistance
These terms may be revised when features, risks or legal requirements change. Material changes should be communicated through an appropriate company channel. A new version does not by itself establish consent to a new purpose for processing personal information.
For access problems, questions about these terms or urgent security concerns, contact helpdesk@enablingsolutions.co.za and identify the affected feature or record. Do not include passwords, one-time codes or unnecessary sensitive attachments.
Contact and references
Contact Helpdesk for platform questions or referral of a privacy request.
Protection of Personal Information Act (POPIA) · Information Regulator complaints